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Grievance Redressal

The NAAC views the process of assessment and accreditation as an exercise in partnership, done jointly by the NAAC and the institution being assessed. Every stage of the process is marked by transparency. The institution is consulted at various stages of the process – eliminating conflict of interest with the peers, planning the visit schedule, sharing the draft peer team report before the team leaves the campus etc. In spite of this participatory approach, there may be institutions that might have grievances to be addressed. Therefore, to provide a review mechanism for institutions who are aggrieved about the process or its outcome or any other issues related thereof, the NAAC has evolved Grievance Redressal Guidelines.

On announcement of the A&A outcome, the institution not satisfied with the accreditation status may submit:

  1. The letter of intent for appeal along with a request to provide the criterion wise scores so as to reach NAAC within 30 days from the receipt of the letter intimating the accreditation status from NAAC.
  2. The application for Appeal in the format prescribed by NAAC (refer Grievance Redressal Guidelines) should reach NAAC within 30 days from the date of receipt of the criterion wise scores from NAAC. The application for appeal should be submitted along with  the requisite non-refundable fee of Rs. 1,00,000/- plus service tax (GST @ 18%).

No correspondence (including phone calls) will be entertained on the matter till the appeal is disposed of by the "Appeals Committee/EC of NAAC. An Appeals Committee constituted for the purpose will consider the appeal and make recommendations to the Executive Committee (EC). The decision of the EC shall be binding on the institution.

Scope of Appeals Committee Extended

The Executive Committee (EC) reiterated during 53rd meeting on September, 4th 2010, that Appeals Committee is meant to consider not only the appeals from the Institutions but also to consider cases referred to it by the EC, in case of any deviation from the process of Assessment and Accreditation, violations, complaints, etc.